Results orientated.  Able to prioritize quickly and change focus as needed.  Able to take on challenges and find cost effective solutions will little direction. I am seeking a Customer Support/ Project Coordinator / Project Administrator/ Administrative Assistant / Operations Support role.

Employment and Volunteer Positions 

 

MAY 2014 FEBUARY 2015 PROJECT COORDINATOR

Fluke Thermography

•                                                                                                                                                          Assist project manager and team members with rapid development of products in a lean - agile environment with congruent development of hardware/software with an emphasis on meeting the voice of the customer requirements and delivering high quality products.
•                                                                                                                                                          Material planning, order placement and tracking to maintain significant quantities of material for each development phase

•                                                                                                                                Develop plan with purchasing and manufacturing  for supporting each development phase and an initial 3 months of production
•                                                                                                                                Verify material design status with engineering (proto/pilot or production ready)
•                                                                                                                                Supply required paperwork for regulatory control and provide information to marketing, safety and other departments to ensure product is shippable to customers
•                                                                                                                                Assess risk on materials, propose needed actions to project manager
•                                                                                                                                Track material costs; seek lower cost materials and propose use to team
•                                                                                                                                Provide support to outsource and contract manufacturers for material development and production in China, Germany, USA and other locations.

•                                                                                                         Provide needed drawings, bills of material and other information to outsourced suppliers for manufacturing product components
•                                                                                                         Provide timely feedback to manufacturers on material acceptance
•                                                                                                         Facilitate purchasing on components and raw materials as needed to meet schedule
•                                                                                                         Provide International shipping and customs information for materials
•                                                                                                         Review ITAR status on materials
•                                                                                                         Review assist status on materials to ensure re-entry duties are paid correctly
•                                                                                                         Review hazardous material status for RoHs compliance and shipping requirements
•                                                                                                         Maintain materials plan for on time delivery

Other duties:

•                                                                                                                                                          Provide feedback to design team on form, fit, function, and acting as voice of customer advocate
•                                                                                                                                                          Support shipping and receiving personnel as needed (ship and receive materials, material inspection)
•                                                                                                                                                          Purchase engineering tools, materials and supplies (non product component materials)
•                                                                                                                                                          Track UPS shipments and resolve issues
•                                                                                                                                                          Facilitate meetings with groups outside of the R&D office to develop packaging, user manuals and marketing materials
•                                                                                                                                                          Maintain schedule and collect project artifacts
•                                                                                                                                                          Daily reporting on project status

 

Tools: Oracle, Team Center, Excel

 

 

OCTOBER 2012 DECEMBER 2013 MS PROJECT 2010 FACILITATOR

Contract at Cray Inc (Atterro)

•                                                                                                                                                          Evaluate and train Project Managers for transition to MS Project 2010
•                                                                                                                                                          Develop training materials on Project Management and MS Project
•                                                                                                                                                          Provide individualized training for Project Managers and Administrative Assistants
•                                                                                                                                                          Facilitate Project Managers WBS, project plan development; Risk Management, update project plans bi-weekly
•                                                                                                                                                          Evaluate Project Server Configuration and client requirements
•                                                                                                                                                          Project Server Administrator: resolved configuration issues
•                                                                                                                                                          Document Project Server Configuration
•                                                                                                                                                          Develop PMO process, document and train users on process using Cray Inc. specific tools

•                                                                                                                                Skill set:  MS Project 2007, 2010, Project Server 2010, SharePoint Foundation, Visio, Excel 2010,MS Lync,  MS Office, Project Management
•                                                                                                                                Various office administrator duties: schedule and attend meetings; follow up and complete action items, provide written synopsis for manager, PPT’s, Visio and MS Office support

 

2011- 2012 IEEE, University of Minnesota, Spring Science and Engineering Career Fair

•                                                                                                                                                          Student advisory role for current committee leader and Career Center staff
•                                                                                                                                                          Assist as needed with planning and other activities
•                                                                                                                                                          Volunteer for day of event
•                                                                                                                                                          Assist other student organizations with planning other career fair events and implementing changes

 

2010-2011 IEEE University of Minnesota Twin Cities Campus Science and Engineering Career Fair Student Coordinator (spring event)

•                                                                                                                                                          Lead student committee (6 core members and 4 frequent attendees)
•                                                                                                                                                          Plan event meeting with University staff as needed
•                                                                                                                                                          Project Accounting: Set and track spending staying within budget
•                                                                                                                                                          Report to student board and assistant dean as requested
•                                                                                                                                                          Recruit volunteers for event (106 volunteers for 2 days)
•                                                                                                                                                          Contact vendors to provide information on event and to answer questions
•                                                                                                                                                          Manage advertising and student outreach to increase participation
•                                                                                                                                                          Assist Career Center Staff with contacting and recruiting corporate vendors

 

Successes:  Selecting a new venue for event enabled our organization to increase the number of vendors from 69 to 116.  Improved gross and net revenue and increased cash flows compared to previous events.  Established a template for future career events on campus.  Advertising campaign tripled student turnout at preparation seminars and increased student participation for fair.

Other activities: 2009 - 2012 Fall and Spring semester:

•                                                                                                                                                          Junior- Senior project planning tutorials
•                                                                                                                                                          soldering tutorials for engineering students
•                                                                                                                                                          Individual teaching as requested by students and University staff
•                                                                                                                                                          Purchasing proposals for solder equipment for student groups
•                                                                                                                                                          Setup and training on maintain solder equipment as requested by student organizations

IEEE student member and Student Board member: assist with planning and hosting various recruiting events.

 

1997-2009 ADC 13625 Technology Drive, Eden Prairie MN 55344 Phone: 952-938-8080

Repair Specialist- Telecommunications Equipment Manufacturing

Operations and Engineering support

Areas of responsibility and experience include managing product life cycle; support Customer Service and Design Engineering business units.

50% of duties:

•                                                                                                                                                          Solder, repair and assemble finished goods, prototypes and repair customer owned units.
•                                                                                                                                                          Cross functional Support: Production, Design, and Quality engineering and Customer Service groups with planning and scheduling.
•                                                                                                                                                          Special Projects: Scope, WBS, Resource Management & tracking to completion
•                                                                                                                                                          Manage repair team and provide direction for test group to ensure workflow in all areas of Production, Testing, Warehouse and Shipping.

50% of duties:

Purchasing, Inventory and Manufacturing Support activities:

•                                                                                                                                                          Understand and interpret Technical media such as engineering drawings, manufacture data sheets and production process sheets.
•                                                                                                                                                          ECO/MCO System: Track and implement changes to documentation, materials and processes.  Propose and implement changes to improve throughput and reduce costs in multiple areas. Provide timely solutions to keep projects on schedule.
•                                                                                                                                                          Evaluate repair or upgrade costs per plan; recommend cost effective solutions to customer service and design engineering groups
•                                                                                                                                                          Material selection and purchasing including components for Manufacturing and Capital Equipment for repair and manufacturing areas
•                                                                                                                                                          Establish and maintain Multilevel BOM and production schedule using SAP/,ERP software, run reports and take corrective action as needed
•                                                                                                                                                          Track and manage repair materials and finished goods inventory.
•                                                                                                                                                          Provide Quality Assurance Inspection for inventory, new product development and legacy product support.  Support Receiving / Shipping, Finished Goods, Customer Service and Engineering Areas
•                                                                                                                                                          Assist vendors and contract manufacturers with correcting defects or implementing Material Change Orders in a timely and cost effective manner

Division Wide Support activities:

•                                                                                                                                                          Provide status reports and feedback to team members, supervisors and other staff.
•                                                                                                                                                          Hiring committee member
•                                                                                                                                                          Responsible for 4 to 10 direct reports
•                                                                                                                                                          Safety committee member: responsible for compliance of division, with no accidents.  
•                                                                                                                                                          Implement and maintain training and standards within group including ESD Certification, ISO 2001-9000 compliance, IPC J-STD-001E/ 610 class II QA inspection, manufacturing and repair compliance. 
•                                                                                                                                                          Change Management leader
•                                                                                                                                                          Project Coordination and support as requested by multiple business units on cross functional projects
•                                                                                                                                                          SAP, ECO, MCO, Agile, Microsoft Office including Excel, Power Point and Access, Six-Sigma Greenbelt, APICS certification , Inventory Management, Project Cost Accounting

 

Other Work History Highlights

1995 – 1997 Dolphin / Kelly Service Minneapolis MN

Temporary Services Administrative Assistant and light manufacturing

1993- 1995 Albert’s Family Restaurant Mall of America Bloomington MN

Customer Service

1989- 1994 College of Saint Catherine

·                                                                                                                                                      1991-1994 Student Instructor for Chemistry and Natural Sciences labs

Prepare lab materials for three classes, assist in teaching earth science lab and nursing chemistry with primary instructor, tutoring student for exams, proctor exams if instructor unavailable

·                                                                                                                                                      Research Assistant (January Term: Chemistry)

·                                                                                                                                                      1989-1991 Student Computer lab assistant

 

Education 

2010-2013 University of Minnesota, Minneapolis MN

Asian Languages and Literature: Mandarin

Graduation Spring 2016 (part time fall-spring classes pending)

Other areas: Business Minor and Economics Minor, Advanced Statistics, Finance

 

2009-2010 Normandale Community College Bloomington MN

Associates Degree plus classes in Accounting, Economics and Business

 

1998–2003 North Hennepin Community College

Business Management Certificates

Other classes for employment enrichment

 

1989-1994 College of Saint Catherine Saint Paul MN

Biology and Biochemistry

Part time student 1990-1994

Non-degree